📜 Tellimon Privacy Policy

Last Updated: 15 November 2025
Effective Date: 15 November 2025

Tellimon (“we,” “us,” “our,” or the “Company”) is committed to protecting the privacy and personal data of all customers, users, partners, and visitors who interact with our services, including virtual numbers, CPaaS tools, SIP trunking, SMS, cloud telephony, and APIs (collectively, the “Services”).

This Privacy Policy explains:

• What information we collect

• How we use, process, and store your data

• How we safeguard your data

• Your rights under applicable laws

• How to contact us

This Policy complies with:

• GDPR (EU General Data Protection Regulation)

• ePrivacy Directive / PECR (EU/UK)

• CCPA & CPRA (California Consumer Privacy Rights Act)

• PIPEDA (Canada)

• PDPA (Singapore, UAE & India equivalents)

• Local telecom/KYC regulations

• Data retention requirements for telecom providers

By using our Services, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

• Account registration details

• KYC / identity verification documents

• Billing and payment details

• Communication & support data

1.2 Automatically Collected Data

• IP address, device info, browser

• API logs, SIP logs, login metadata

• Call Detail Records (without call/audio content)

• SMS metadata

1.3 Third-Party Data

• Identity verification vendors

• Payment processors

• Regulatory & anti-fraud databases

• Telecom partners

2. How We Use Your Information

• Service delivery (voice, SMS, numbering)

• Compliance with telecom laws

• Fraud prevention & security

• Customer support

• Service improvements

• Legal obligations

3. Legal Basis for Processing

• Contract necessity

• Legitimate interests

• Regulatory obligations

• Consent (where required)

4. How We Share Information

We never sell personal information.
We only share with:

• Telecom carriers

• Payment processors

• Cloud hosting providers

• Verification partners

• Law enforcement (only with valid legal orders)

5. Data Retention

Retention varies based on telecom laws:

• CDRs: 6–60 months

• SMS metadata: 3–24 months

• KYC docs: 12–36 months after termination

• Billing records: 7–10 years

6. International Data Transfers

Data may be processed globally with safeguards such as:

• Standard Contractual Clauses (SCCs)

• Secure encrypted channels

• ISO-certified data centers

7. Security Measures

• TLS/SRTP encryption

• DDoS protection

• SIP authentication

• API key security

• Access controls (Zero-trust)

• Vulnerability scanning

• Encrypted storage (AES-256)

8. Your Rights

Depending on jurisdiction (GDPR, CCPA, etc.):

• Access

• Correction

• Deletion

• Portability

• Restriction

• Objection

• Marketing opt-out

Contact us: privacy@tellimon.com

9. Cookies

We use essential, analytics, and security cookies.

10. Children’s Privacy

Tellimon does not provide services to individuals under 16.

11. Third-Party Links

External sites have separate privacy policies.

12. Changes to This Policy

We may update this policy periodically. Revised versions include a new “Last Updated” date.

13. Contact Us

For privacy concerns, regulatory questions, or data requests:

Tellimon Inc.
162, 28 Geary St, STE 650
San Francisco, CA 94108
United States

📧 privacy@tellimon.com
🌍 www.tellimon.com