TELLIMON ANTI-SPAM POLICY

Last Updated: 15 November 2025
Effective Date: 15 November 2025

This Anti-Spam Policy (“Policy”) applies to all customers using any Tellimon service, including virtual numbers, SMS, voice, SIP trunking, outbound calling, 2-Way messaging, CPaaS APIs, and email notifications.

Tellimon enforces a Zero-Tolerance Spam Policy.
Any violation results in:

  • Immediate suspension

  • Permanent termination

  • Traffic blocking

  • Number removal

  • Blacklist reporting

  • Carrier fines passed to customer

  • Law enforcement referral (where applicable)

This Policy applies globally, with no exceptions.

1. DEFINITION OF SPAM

Spam includes any unsolicited, unwanted, deceptive, abusive, bulk, or unlawful communication sent via:

  • SMS

  • Voice calls

  • Emails

  • IVR systems

  • Robocalls

  • Autodialers

  • CPaaS API messages

  • WhatsApp/OTT (where applicable)

If a person did NOT explicitly consent, it’s spam.

2. PROHIBITED BEHAVIOR (ZERO TOLERANCE)

The following uses are strictly forbidden, anywhere in the world:

2.1 SMS Spam

  • Sending SMS without prior consent

  • Purchased or scraped contact lists

  • Bulk cold outreach

  • Mass promotional blasts without opt-in

  • Phishing SMS

  • OTP or verification fraud

  • URL-shortener abuse (bit.ly, tinyurl, etc.)

  • Impersonation or fake brands

2.2 Voice Spam & Robocalling

  • Autodialing without consent

  • Pre-recorded sales messages

  • High-velocity dialing

  • Predictive dialers that exceed legal abandonment thresholds

  • Fake caller ID or spoofing

  • Repetitive calling patterns

2.3 CPaaS Abuse

  • Using APIs to send automated unsolicited messages

  • Traffic pumping / AIT (Artificial Inflation of Traffic)

  • High CPS (calls per second) spikes

  • Routing calls to force expensive termination

2.4 Scam & Fraudulent Communications

Strictly banned:

  • Investment scams

  • Crypto solicitations

  • Lottery/raffle messages

  • Gambling & betting promotions

  • Adult services

  • Phishing

  • Loan/credit repair schemes

  • Malware links

2.5 Bypass of Regulations

You may NOT:

  • Send SMS without Sender ID approval

  • Use unregistered headers (India, UAE, KSA, etc.)

  • Evade content filters

  • Avoid DNC lists (Do-Not-Call registries)

  • Fake KYC documents

  • Use numbers outside regulatory limits

3. CONSENT REQUIREMENTS

Consent MUST be:

✔ Explicit

User must knowingly agree.

✔ Verifiable

You must retain proof of opt-in.

✔ Unambiguous

No pre-checked boxes or hidden consent.

✔ Revocable at any time

Every message must contain an opt-out method (STOP/UNSUBSCRIBE).

✔ Specific to use case

Consent for one campaign cannot be reused for another.

4. CONTENT RESTRICTIONS

Messages must NOT:

  • Mislead users

  • Hide identity

  • Conceal sender information

  • Include profanity, hate, abuse

  • Include harmful or malicious links

  • Promote banned industries

  • Send political messages without consent

  • Send emergency alerts without authorization

5. TRAFFIC MONITORING

Tellimon actively monitors:

  • SMS delivery patterns

  • ASR / ACD / CPS

  • High-frequency or repetitive calls

  • Sudden volume spikes

  • Blocked or failed message rates

  • Carrier feedback loops

  • Spam complaints

Suspicious traffic will be blocked automatically without notice.

6. ENFORCEMENT & PENALTIES

Depending on severity, Tellimon may:

Immediate Actions

  • Suspend services instantly

  • Block all outbound traffic

  • Remove DID numbers

  • Disable API keys

  • Suspend SIP trunks

  • Lock the customer account

Permanent Actions

  • Terminate the account

  • Report to carriers

  • Blacklist sender IDs and numbers

  • Reject all future registrations

Financial Penalties

Customers may be responsible for:

  • Carrier fines

  • Regulatory penalties

  • Chargebacks for fraudulent messages

  • Investigation fees

  • Number reclamation fees

These can range from $100 to $10,000+ per violation depending on country.

7. CUSTOMER RESPONSIBILITIES

You MUST:

  • Maintain proof of opt-in

  • Respect time-of-day calling restrictions

  • Respect DNC lists

  • Verify identity of end users

  • Ensure your sub-clients follow this AUP

  • Monitor traffic for misuse

  • Secure SIP credentials & API keys

You are fully liable for traffic sent by your users/sub-clients.

8. CARRIER & COUNTRY-SPECIFIC RULES

Some countries have strict compliance laws, including:

  • India (DLT + Sender ID registration mandatory)

  • UAE (Etisalat/DU approvals)

  • Saudi Arabia (mandatory whitelisting)

  • US/Canada (10DLC, STIR/SHAKEN, carrier vetting)

  • UK/EU strict GDPR rules

  • Singapore PDPA

  • Australia ACMA spam rules

Tellimon enforces ALL of these.

9. EXAMPLES OF VIOLATIONS

❌ SMS:

“Get rich quick! Earn $500/day! Click here!”
“Your bank account is locked—click now.”
“You won a gift card.”
“Crypto investment opportunity…”

❌ Voice/Call:

Auto-dialer calling 5000 numbers/day.
Robocall explaining a financial scheme.
Spoofing caller ID to look like a bank.

❌ CPaaS/API:

Sending bulk SMS to imported lists.
Generating traffic to premium numbers.
Using APIs to spam WhatsApp or OTT apps.

10. REPORTING ABUSE

If you find misuse of Tellimon’s network, report it immediately:

📧 abuse@tellimon.com

We investigate all reports and may pause traffic during investigation.

11. POLICY UPDATES

Tellimon may update this Anti-Spam Policy anytime.
Changes are effective upon posting.

12. CONTACT INFORMATION

For compliance or legal questions:

Tellimon Inc.
162, 28 Geary St, STE 650
San Francisco, CA 94108
United States

📧 legal@tellimon.com
🌍 www.tellimon.com

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