đź“ś ACCEPTABLE USE POLICY (AUP)

Last Updated: 15 November 2025
Effective Date: 15 November 2025

This Acceptable Use Policy (“AUP”) governs all use of Tellimon’s telecommunications, virtual numbers, SIP trunking, SMS, CPaaS, cloud communications, and any related services (“Services”).
By using the Services, you agree to comply with this AUP worldwide, regardless of your country or your customers’ countries.

Violation of this AUP may result in:
âś” Immediate suspension
âś” Blocking of traffic
âś” Permanent account termination
âś” Notification to telecom carriers or regulators
âś” Legal action where required

This AUP is enforced globally without exception.

1. PROHIBITED USES

You MUST NOT use Tellimon’s Services for any of the following activities, regardless of local law permissibility.

1.1 Illegal, Harmful, or Unlawful Activity

Strictly prohibited:

  • Fraud, impersonation, identity theft

  • Harassment, threats, abuse

  • Scams or deceptive practices

  • Bypass of telecom regulations

  • Falsifying identity or caller information

  • Interfering with emergency services

  • Terrorism or extremist activity

  • Violation of sanctions or export controls

1.2 High-Risk or Prohibited Industries

The following categories are strictly banned worldwide, even where locally legal:

  • Investment cold-calling & financial trading schemes

  • Crypto selling, token solicitations, crypto recovery fraud

  • Gambling, betting, or wagering

  • Adult content, escorting, adult entertainment

  • Lottery, sweepstakes, prize promotions

  • Multi-level marketing (MLM), pyramid schemes

  • Debt relief, payday loans, money lending solicitations

  • Narcotics, controlled substances, illegal pharmaceuticals

  • Spam-based marketing of any kind

  • Fake job offers, recruitment scams

1.3 Spam, Robocalling & Mass Messaging

The following are prohibited without exception:

  • Sending bulk unsolicited SMS

  • Sending SMS without opt-in

  • Robocalls without written consent

  • Auto-dialer spam or sequential dialing

  • Artificial traffic inflation (AIT)

  • Caller-ID spoofing or manipulation

  • Pre-recorded messages without permission

  • AI-generated calls without consent and compliance

Tellimon enforces zero tolerance for spam. Offenders will be terminated immediately.

1.4 Voice & SMS Content Restrictions

You may not transmit content that includes:

  • Threats, harassment, abuse

  • Hate speech, racism, discrimination

  • Defamation or slander

  • Political propaganda via unsolicited outreach

  • Medical misinformation

  • Illegal financial advice

  • Pornographic or explicit content

  • Personal data without consent

2. TELECOM & REGULATORY COMPLIANCE

Tellimon operates under global carrier-level regulations.
Customers must comply with all:

  • Local numbering rules

  • Emergency calling laws

  • Data protection laws (GDPR, CCPA, PDPA, etc.)

  • KYC & proof-of-address requirements

  • Caller ID rules

  • National Do Not Call (DNC) registries

  • Anti-spam/anti-fraud measures

  • A2P messaging regulations

  • Traffic usage policies

Non-compliance will result in immediate suspension.

3. CALLING BEHAVIOR RULES

3.1 Outbound Calling Restrictions

You must NOT:

  • Generate predictive dialer traffic without approval

  • Perform rapid-fire or high-frequency short calls

  • Run dialers with high abandoned call rates

  • Use prerecorded ads without regulatory compliance

3.2 Abandoned Call Rules (Global Standard)

A call is considered abandoned if no agent responds within 2 seconds after the callee’s greeting.

Repeated violations may lead to blocking or account closure.

4. SMS & Messaging Rules

4.1 Consent Requirements

You MUST obtain explicit opt-in before sending SMS.
Examples:

  • Website form

  • Checkbox confirmation

  • SMS opt-in reply

  • Verified subscriber registration

4.2 Prohibited Messaging Content

Never send:

  • Unsolicited promotions

  • VPN proxy bypass links

  • Malware or phishing links

  • Fake brand or impersonation messages

  • SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco) unless explicitly allowed by law & Tellimon

4.3 Sender ID Requirements

  • No spoofing

  • No misleading brand impersonation

  • Sender IDs must be approved where required (e.g., India, UAE, Saudi Arabia)

5. NUMBER USAGE & OWNERSHIP RULES

5.1 Local Regulations

Some numbers require:

  • Proof-of-address

  • Business registration

  • End-user identity

  • Use-case validation

You MUST provide accurate information.

5.2 Number Abuse

You may NOT:

  • Resell numbers without authorization

  • Use numbers for personal P2P calling when restricted

  • Use numbers violating geographic constraints

  • Avoid or bypass KYC requirements

5.3 Local Presence Requirements

Countries such as Germany, Japan, Brazil, and others may require local address verification.
Falsifying documents is grounds for immediate termination and legal action.

6. TRAFFIC QUALITY & ANTI-FRAUD RULES

Tellimon actively monitors:

  • ASR (Answer Seizure Ratio)

  • ACD (Average Call Duration)

  • CPS (Calls Per Second)

  • Traffic spikes

  • International routing patterns

If unusual or fraudulent behavior is detected:

  • Traffic may be blocked instantly

  • Account may be suspended without notice

  • Reports may be sent to regulators if required

7. SYSTEM USAGE & SECURITY

You may NOT:

  • Attempt to hack, bypass, or modify Tellimon services

  • Reverse engineer APIs

  • Interfere with our network or carriers

  • Use stolen credentials or access tokens

  • Share API keys publicly or insecurely

Tellimon may disable compromised keys immediately.

8. API USAGE LIMITATIONS

API use must be:

  • Lawful

  • Rate-limited within your plan

  • Non-abusive

  • Secure (HTTPS required)

Bots or scripts generating abusive calls or messages will be terminated.

9. ENFORCEMENT ACTIONS

Tellimon may take any of the following actions without prior notice:

  • Suspend numbers

  • Block inbound/outbound calls

  • Block SMS temporarily or permanently

  • Restrict access to API

  • Terminate your account

  • Report misuse to authorities

  • Charge penalties for fraudulent traffic (if applicable)

We reserve full discretion in interpreting violations.

10. REPORTING VIOLATIONS

If you detect abuse of Tellimon services, report it immediately:

📧 abuse@tellimon.com

11. CHANGES TO THIS AUP

Tellimon may update this AUP at any time.
Changes are effective upon publication.

12. CONTACT INFORMATION

Tellimon Inc.
162, 28 Geary St, STE 650
San Francisco, CA 94108
United States

📧 legal@tellimon.com
🌍 www.tellimon.com

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